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FAQ

Product FAQ

What is your return and/or exchange policy?

We are not able to accept any returns after a product has been open and used. However, if the product arrived damaged, please contact hello@drtuggs.com and include as much detail as possible, including order number and photos. We will assess the claim as long as the claim is made within 14 days of the delivery date. We will either process a full refund or send a replacement order - whichever you prefer!

Is there a Dr. Tuggs guarantee?

We are confident that you will enjoy Gentleman’s Lotion. If the experience is not satisfactory for whatever reason, please contact us as hello@drtuggs.com within 30 days of receipt of your first order, and we will provide a full refund.

Where are your products made?

All Dr. Tuggs products are made in the USA.

Do your products expire? How long are they good for?

Dr. Tuggs Gentleman’s Lotion has a shelf life of 12 months from the date of manufacture.

Shipping questions

When will my order ship?

Orders are shipped 2 business days after purchase date. 

When will my order get delivered?

We offer standard and express shipping options. Delivery estimates will be provided once your product has shipped.

How will my order arrive?

All orders are shipped in discreet packaging. 

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.