Terms of service

OVERVIEW

This website is operated by Dr. Tuggs Inc. ("Dr. Tuggs," "we," "us," or "our"). Dr. Tuggs offers this website, including all information, tools, products, and services available from this site to you, the user ("you" or "customer"), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us—including any subscription product or service—you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, or by enrolling in a subscription, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website, use any Services, or enroll in any subscription.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least 18 years of age (or the age of majority in your state or province of residence, if higher). You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You agree not to purchase our products for the purpose of unauthorized resale or commercial redistribution. You agree not to reproduce, duplicate, copy, or exploit any proprietary content, branding, or materials from this website without express written permission from us. Credit card and payment information is always encrypted during transfer over networks.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and subscriptions are subject to change. We will provide reasonable notice of price changes for active subscriptions where required by applicable law. We reserve the right to modify or discontinue the Service (or any part thereof) at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

SECTION 6 – SUBSCRIPTION TERMS

6.1 – Subscription Enrollment

Dr. Tuggs offers certain products on a recurring subscription basis ("Subscription"). By enrolling in a Subscription, you authorize Dr. Tuggs to automatically charge your payment method and ship physical product to you on a recurring basis at the frequency and price disclosed at the time of enrollment (e.g., monthly, bi-monthly, or as otherwise stated), until your Subscription is cancelled.

Enrollment in a Subscription constitutes your express agreement to these Terms of Service and to recurring charges for physical shipments. You must be at least 18 years of age to enroll in a Subscription.

6.2 – Recurring Billing

By enrolling in a Subscription, you acknowledge and agree to the following:

  • Your payment method will be automatically charged prior to each shipment being processed, at the then-current subscription price plus any applicable taxes and shipping fees.

  • Charges recur at your selected shipment frequency (e.g., every 30 days for a monthly subscription) until your Subscription is cancelled.

  • You are responsible for ensuring your payment information and shipping address are accurate and up to date. If a payment fails, we may attempt to reprocess the charge and/or hold your next shipment until payment is received.

  • We will provide advance notice of any price increases to your Subscription in accordance with applicable law. Price changes will take effect on your next order after the notice period.


6.3 – Free Trials and Promotional Offers

If you enroll in a Subscription through a free trial or promotional offer, your payment method will be charged the full applicable subscription price and your first shipment will be processed at the end of the trial or promotional period unless you cancel before the trial ends. We reserve the right to modify or discontinue free trial offers at any time.

6.4 – Cancellation Policy

You may cancel your Subscription at any time through your account settings on our website, by contacting us at hello@drtuggs.com, or through any other cancellation method we make available.

Cancellation takes effect before your next scheduled order. The two relevant scenarios are:

  • If you cancel before your next order has been processed, no further charge will be made and no further shipment will be sent.

  • If you cancel after your next order has already been processed or shipped, that charge and shipment will stand. You will not be charged for any subsequent orders.


It is your responsibility to cancel before your next scheduled order processing date and to confirm that your cancellation has been completed. We are not responsible for charges or shipments that occur before a cancellation is received and processed.

6.5 – Skip, Pause, or Modify

You can skip a shipment, pause your Subscription, or modify your Subscription (e.g., change shipment frequency, product variant, or shipping address) through your account settings. Any such changes must be made before your next order processing date. We are not responsible for shipments or charges that result from changes submitted after an order has already been processed.

6.6 – Subscription Shipments

Subscription orders are processed and shipped according to your selected frequency. All shipments consist of physical goods dispatched to the address on file for your account. Delivery dates are estimates and are not guaranteed. We are not liable for delays caused by shipping carriers, weather, customs, or other circumstances outside our control. Risk of loss and title for products pass to you upon delivery to the carrier.

6.7 – Subscription Refunds and Returns

Subscription orders are subject to our standard Refund Policy: https://drtuggs.com/pages/faq. If you receive a damaged, defective, or incorrect item as part of a Subscription shipment, please contact us promptly at hello@drtuggs.com and we will work to make it right. If you believe a charge was made in error, please contact us as soon as possible.

6.8 – Termination of Subscription by Dr. Tuggs

We reserve the right to terminate or suspend any Subscription at any time for any reason, including but not limited to: violation of these Terms, fraud, chargebacks, product discontinuation, or non-payment. If we terminate your Subscription before a paid order has shipped, we will refund the charge for that unshipped order. We are not obligated to fulfill future orders after termination.

6.9 – State-Specific Subscription Rights

If you are a California resident, you may cancel your Subscription at any time. Our cancellation procedures are designed to comply with California's Automatic Renewal Law (Cal. Bus. & Prof. Code § 17601 et seq.). If you cancel before your next order is processed, no further charge will be made. If a charge was made in error after a valid cancellation, we will issue a full refund of that charge upon request. The material terms of any automatic renewal or subscription offer will be presented to you clearly and conspicuously before you complete your enrollment.

To the extent that any other state's law provides you with additional cancellation or refund rights in connection with a Subscription, those rights are preserved and we will honor them in accordance with applicable law.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, including subscriptions. You agree to promptly update your account information, including your email address and payment method details, so that we can complete your transactions and contact you as needed.

SECTION 8 – THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, as well as integrations with third-party services or tools (such as review platforms, payment processors, or other embedded functionality). Third-party links may direct you away from our site entirely. Third-party integrations or tools operate under the control of their respective providers, not Dr. Tuggs.

We are not responsible for examining or evaluating the content, accuracy, or practices of any third party, and we make no warranties regarding any third-party websites, tools, products, or services. Any use of third-party services accessed through our site is at your own risk. We shall have no liability arising from or relating to your interaction with any third-party website, tool, or service. Please review the applicable third-party terms and privacy policies before engaging with any third-party service.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you send us creative ideas, suggestions, proposals, plans, or other materials (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. You are solely responsible for any comments you make and their accuracy.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store—including personal information submitted in connection with a Subscription—is governed by our Privacy Policy, which can be viewed here: https://drtuggs.com/policies/privacy-policy. 

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, subscription terms, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any regulations, rules, or laws; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, abuse, or discriminate against any person; (e) to submit false or misleading information; (f) to upload malicious code; (g) to collect personal information of others without consent; or (h) to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Our website and services are provided "as is" and "as available" without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

With respect to physical products: we make no warranty that any product will meet your personal expectations or produce any particular result. Our products are intended for use by consenting adults in accordance with the product instructions. You assume all responsibility for determining whether a product is appropriate for your use. Nothing in these Terms limits any warranty rights you may have under applicable consumer protection law.

To the fullest extent permitted by applicable law, in no case shall Dr. Tuggs, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost savings, or replacement costs—arising from your purchase or use of our products, your use of our website, or any subscription. Our total liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the amount you paid to us for the specific product giving rise to the claim. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Dr. Tuggs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. In practice, termination means we may: (a) cancel any pending orders that have not yet been fulfilled and refund any payment made for those orders; (b) cancel any active Subscription as set forth in Section 6; and (c) suspend or close your account and deny future access to our website and Services. You will remain liable for all amounts due for orders that have already been fulfilled up to and including the date of termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

SECTION 18 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California and the United States, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service—including any dispute relating to a Subscription—shall first be subject to informal resolution. You agree to contact us at hello@drtuggs.com and provide a written description of the dispute before initiating any formal proceedings. If informal resolution fails after 30 days, either party may pursue available legal remedies.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. For material changes affecting active subscriptions, we will make reasonable efforts to provide advance notice. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Dr. Tuggs Inc.

Email: hello@drtuggs.com