Refund policy

Returns / Exchange Policy
We are not able to accept any returns after a product has been open and used. However, if the product arrived damaged, please contact hello@drtuggs.com and include as much detail as possible, including order number and photos. We will assess the claim as long as the claim is made within 14 days of the delivery date. We will either process a full refund or send a replacement order - whichever you prefer!

Dr. Tuggs Guarantee
We are confident that you will enjoy Gentleman’s Lotion. If the experience is not satisfactory for whatever reason, please contact us as hello@drtuggs.com within 30 days of receipt of your first order, and we will provide a full refund.